McDonald's Customer Experience Lead (up to $10 per Hour) in WEBSTER GROVES, Missouri
Customer Experience Lead (up to $10 per Hour)
at the following location(s):
WEBSTER GROVE (02875) - WEBSTER GROVES, MO
Must Be 16 Years of Age or Older to Apply
Seeking person that possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations
KEY RESPONSIBILITIES • Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience. • Ensures expedient service of food and beverages to the Guest. • Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate. • Learn menu and beverages, expertly recommends and upsells on items.
QUALIFICATIONS * Must be able to deliver plates and food and clear tables * Must be dressed neatly and well-groomed in company approved uniform at all times * Must be able to calmly respond to angry Guests and notify a Manager * Must be able to stand and walk during entire shift * Must be able to reach, bend, stoop and wipe counters/tables
PASSION FOR THE GUEST SERVICE *Creates a seamless Guest experience, welcoming the Guests, and enthusiastically meeting their needs. * Creates a strong first impression promptly greeting Guests. * Makes a difference in the Guest experience by personalizing service to exceed Guest expectations. * Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated. * Makes the bar an attractive and exciting place to visit. * Establishes a strong rapport with all Guests to create fans and repeat business.
COMMUNICATION *Keeps the lines of communication positive, open and productive. * Keeps interaction positive and productive; avoids conveying negative messages. * Listens carefully and attentively to others without interrupting.
SALESMANSHIP *Keeps it fun and keeps it real; seeks opportunities to sell others on the whole brand experience. * Demonstrates a unique, lighthearted style that is personal and memorable. * Listens carefully to Guests' needs and suggests add-ons accordingly. * Knows drinks and menu items and is able to speak knowledgeably to make personal recommendations. * Grows the business and expertly upsells menu items where appropriate.
RELIABILITY & ACCOUNTABILITY *Works hard, carefully follows direction and established guidelines, and delivers quality results. * Consistently arrives to work prepared and ready for the shift. * Ensures all responsibilities are fulfilled before ending his/her shift. * Sets the standard by adhering to established rules and guidelines. * Admits mistakes and takes prompt action to correct them. * Holds self and others accountable for delivering consistent quality results
McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.