McDonald's IT Technician in SHARONVILLE, Ohio

IT Technician

at the following location(s):



Greater Cincinnati’s leader in quick service restaurants is currently seeking an IT Technician to join our family. Come join our team and we will help you build your future in a fun and friendly working environment. With great benefits, great people, and great rewards you will see why Ison Family Restaurants is one of the greatest places to work in greater Cincinnati.

Responsibilities include: • Manage service calls, prioritize, and complete to ensure all systems are operational • Troubleshoot and repair failed IT hardware in restaurants and/or office setting • Pick up shipped good service parts and drop off defective service parts on a timely basis • Provide exceptional customer service • Edit all aspects of web-based service tickets • Performance review metrics include the following: o Customer Service scores o Inventory movement and accuracy o Safety o Compliance related training and follow through o Service call management • Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards • Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules • Focus on safety at all times - including maintaining a safe driving record

Additional Responsibilities may include, but are not limited to: • Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed • Complete staging / integration services of IT hardware as needed • Installation or cabling projects may require travel • Extensive driving required • May be assigned other duties as needed


Qualifications: • High school diploma or equivalent required; AS/BS degree in related technical field preferred • Without a degree, industry certification A+, Net+, Server+, or similar required • Minimum 1 year point of sale repair and IT equipment repair experience highly desired • Minimum 1 year previous in-store retail work experience preferred • Must be conscientious about safety; good driving record and driving habits required • The company places a premium on individual integrity and accountability • Must be mechanically inclined and have the ability to troubleshoot IT hardware to sub-assembly level • Prior low voltage voice and data cabling experience preferred • Excellent customer service skills required • ability to work independently while being a strong team player as needed • Must be physically able to lift and carry up to 50 pounds • Must also be able climb a ladder up to 15' high • technician to be willing and available to work evenings, weekends, and holidays and be on-call to support restaurants

Additional Info:

Benefits include: • Company phone • iPad • Gas card • Uniforms • Ongoing Training • Vacation & paid time off • Health, vision, and dental plans • Disability and Life Insurance • 401K w/ Company match

Job Type: Full-time Salary: $15.00 - $25.00 / hr.

McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.