McDonald's SR BUSINESS ANALYST in Oak Brook, Illinois


Job Description:

In this role you would be the “Field-Facing” voice, program leader, and liaison tokey groups such as the Operations Technology Managers (OTM’s), FieldImplementation Technology Directors (FID’s), Restaurant Technology Board (RTB)Back Office Sub Team & other key stakeholders.

Requisition Number:



United States

EOE Statement:

McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type:


Minimum Requirements:


· Strong, demonstrated track record of Teamwork, Organizational Skills and Collaboration required.

· Ability to lead and collaborate with a diverse work group.

· Excellent decision-making skills required.

· Must be capable of Thinking and Operating with a Change Mindset

· Verifiable work experience with large-scale project management, deployment, or change management experience.

· You have a keen ability to comprehend complex multi-system dependencies and visualize potential gaps / breaks in processes during the early requirements planning, prior to development work and will need to provide examples of said capabilities.

· The successful applicant should have familiarity with and / or exposure to Global Account Management (GAM) systems and an understanding of general account provisioning for access management.

· Must be proficient in communicating often | effectively | with candor as appropriate, within Operations Requirements – Back Office Team, individual members, and across / with multi-function teams.

· Must be able to define and complete User Acceptance Training of solutions with key support resources.

· Must be able to identify and balance both risk / reward of progress over perfection relative to employment when reporting results to Leadership.

· Our chosen candidate will be able to demonstrate a capacity to plan & act strategically, and will have a clear track record of leading through influence.

Great Pluses:

· Restaurant operations knowledge & experience highly preferred.

· Familiarity with the Operations Technology Manager role and functional experience a plus.

· Strong background with both McOpCo Supervision and Field Service preferred.




Role and responsibilities:

· Manage business requirements for internal & key external stakeholders for the functional business requirements of our various back office platforms and access management applications.

· The Restaurant Solutions – Operations Requirements - Back Office Requirements Team interfaces with leadership licensee Owner/Operators and key McOpCo (company-operated restaurants) personnel, in addition to key business functions stakeholders including US Security, US Controller Group, US Finance, and US Franchising among others, to provide business solutions for our restaurants.

· Prioritize requirements based upon business & deployment needs.

· Provides Co-Leadership with Owner/Operator Co-Lead of our existing field-based US Restaurant Technology Board (RTB) - Back of House (BOH) Identity Management Sub-Team.

· Gather, create and manage functional requirements with a focus on, intuitive solutions allowing us to simplify back office processes and require minimized and / or little to no user training.

· Define end users of the business requirements; how they plan to use the functionality; and the proposed benefits.

· Work directly with key operator and field technology representatives such as; the US Restaurant Technology Board (RTB), the Operations Technology Managers, the Field Implementation Technology Directors.

· Obtain continual feedback from field end users, maintain enhancement requests.

· The candidate be able to “dig in” beyond the obvious & clearly identify both the current and long-term business needs and benefit of the solution or functionality by asking the tough questions while weighing the greater needs of the U.S. Business.

Job Title:

US IT Operations Requirements for Back Office Lead


Oak Brook