McDonald's Operations Associate in Oak Brook, Illinois

6142BR

Job Description:

*LI-RM

IndeedMCD

Conducts objective evaluations such as Customer Experience and Food Safety visits and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations. Develops a holistic restaurant operation skillset across all Restaurant Department Management systems through on-going assessment and training.

This positions is in the Springfield, IL.

Requisition Number:

6142BR

Country:

United States

Job Type:

full-time

Minimum Requirements:

  • Accurate, consistent evaluator that relies on measurable facts and observations

  • Strong attention to detail and ability to keep reports and evaluations organized

  • Effective time management skills to keep up with a demanding evaluation and travel schedule

  • Quick learner capable of developing both a broad understanding of all Restaurant Department Management systems and deep expertise in one area

  • Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers

  • Recognizes patterns and develops intuition around common restaurant performance issues

  • Restaurant experience preferred

State:

Illinois

Responsibilities:

▪ Conducts objective evaluations (i.e., Customer Experience Visit, Food Safety Visit, National

Restaurant Building and Equipment Standards) to analyze restaurant performance across customer

experience and operations

– Protects the McDonald’s brand by identifying issues that may pose risks to customer experience

and brand perceptions

– Supports operational excellence by identifying restaurants that do not meet McDonald’s QSC

(Quality Service Cleanliness) / safety standards

▪ Develops a holistic restaurant operations skillset across all Restaurant Department Management

systems through rotations and trainings (i.e., GM, Guest Services, Kitchen, People, Deployment)

▪ Builds deep expertise in a specific Restaurant Department Management system

and provides expert coaching and root cause analysis to O/Os

▪ Serves as a Subject Matter Expert to provide support to restaurants as requested by O/Os on

specific operations initiatives

▪ SME regarding specific operations initiatives

▪ Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit

Job Title:

Franchise Operations Associate

City:

Oak Brook