McDonald's Operations Associate in Fort Wayne, Indiana


Job Description:



The Operation Associates main focus is on evaluating the Franchisee business and ensuring it is in accordance to operating standards held by McDonald’s. The Operation Associate is responsible for immediately reporting restaurants below food safety standards to Operations Associate Lead and Operations Officer. This position works collaboratively with Franchisee Business Partners, Franchisee, and the deployment team.

This role is based near Fort Wayne, IN.

Requisition Number:



United States

Job Type:


Minimum Requirements:

· Experience in the hospitality and restaurant industry is not required but preferred

· Accurate, consistent evaluator that relies on measurable facts and observations

· Strong attention to detail and ability to keep reports and evaluations organized

· Effective time management skills to keep up with a demanding evaluation and travel schedule

· Quick learner capable of developing both a broad understanding of all Restaurant Department Management systems and deep expertise in one area

· Strong interpersonal skills and ability to build amicable relationships with O/Os and restaurant managers

· Recognizes patterns and develops intuition around common restaurant performance issues

· Travel: 40-60% - d ay and overnight trips may be required for this position




· Conducts objective evaluations (i.e., Customer Experience Visit, Food Safety Visit, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations

· Protects the McDonald’s brand by identifying issues that may pose risks to customer experience and brand perceptions

· Supports operational excellence by identifying restaurants that do not meet McDonald’s QSC (Quality Service Cleanliness) / safety standards

· Develops a holistic restaurant operations skillset across all Restaurant Department Management systems through rotations and trainings (i.e., GM, Guest Services, Kitchen, People, Deployment)

· Builds deep expertise in a specific Restaurant Department Management system and provides expert coaching and root cause analysis to O/Os

· Serves as a Subject Matter Expert to provide support to restaurants as requested by O/Os on specific operations initiatives

· SME regarding specific operations initiatives

· Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit

Job Title:

Franchise Operations Associate


Fort Wayne