McDonald's Operations Associate in Chicago, Illinois
Work closely with franchisee as subject matter expert in restaurant standards, food safety and customer experience visits. Ensuring standards are met through on-going assessment and grading of the restaurant systems in timely manner.
This position involves significant travel and will be located in the Chicagoland area.
This position resides in Chicago, IL.
Accurate, consistent evaluator that relies on measurable facts and observations
Strong attention to detail and ability to keep reports and evaluations organized
Effective time management skills to keep up with a demanding evaluation and travel schedule
Quick learner capable of developing both a broad understand of all Restaurant Department Management systems
Quickly understands patterns and develops intuition around restaurant
Strong interpersonal skills and ability to build amicable relationships with Franchisees and restaurant managers
Restaurant experience preferred
Conducts objective evaluations (ie., Customer Experience & Food Safety Visits, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations
-Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
-Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality Service Cleanliness) / safety standards
Develops a holistic restaurant operations skillset across all Restaurant Department Management systems through rotations and trainings(ie., GM, Guest Services, Kitchen, People, Deployment)
Builds deep expertise in a specific Restaurant Department Management system and provides expert coaching and root cause analysis to Franchisees
Serves as Subject Matter Expert (SME) to provide support to restaurants as requested by Franchisees on specific operations initiatives
Subject Matter Expert on operations imitative
Shadows Franchise Business Partner to assist in developing a full restaurant consulting toolkit
Franchise Operations Associate