McDonald's COORD-WORKPLACE SLTNS CNTR in Chicago, Illinois
If you are looking to join McDonald’s organization as a Conference Center Schedule Coordinator and a Customer Service Professional this position is for you. We are looking for an individual to join our high- functioning team. The team you will join works very closely together to provide exceptional customer service. You will be booking events in our new headquarters Conference Center and Hamburger University, located in the West Loop.
McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.
H.S.; hospitality degree or a combination of college and experience is a plus
Coordination of meeting/event space within McDonald’s Conference Center and Hamburger University
Work closely with McDonald’s employee (customer) to schedule events, plan room setups, food and beverage options, help select catering menu, determine audio-visual needs.
Scheduling coordinator will work with the customer from start to finish with a high level of service.
Superior multi-tasking skills, detail oriented, strong organizational skills
This position will focus on showing exemplary hospitality skills, a friendly, positive attitude, customer obsessed
Refined verbal and written communication skills
Prefer 2 years of event booking experience
Ideal candidate should have a hospitality degree/or a combination of some college and experience
Workplace Solutions Center (7700) team:
Ability to demonstrate exceptional customer service in a fast paced environment
Ability to handle demanding customers with professionalism and calm demeanor
Process facility service requests and customer calls via Facility Services Portal, Outlook, Lync
Tracks customer issues/activities, schedule appropriate vendor resources and escalate service requests to the appropriate functional team within Workplace Solutions.
Resolves problems requiring advanced problem solving ability, promotes Workplace Solutions products and services, and navigate WS computerized data entry systems.
Cultivate and maintain on-going customer relationships.
Key customers include WS functional teams, Home Office employees, Regional/Divisional staff, Workplace Solutions Vendors.
Ability to expertly navigate mobility tools
Team oriented and flexible
Workplace Solutions/Conference Center Scheduling Coordinator/Facilities Customer Service Professional