McDonald's OPS CONSULT-FIELD SERVICE in St. Louis, Missouri
Consults to an assigned group of Franchisee's to deliver Quality, Service and Cleanliness superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including Franchisees, Field Service Managers, Restaurant teams and Customers.
This position resides in St. Louis, MO
McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.
§ Conveys written and spoken information clearly, concisely, and in a timely manner.
§ Listens carefully to different opinions and ideas.
§ Takes personal responsibility to deliver superior service to the customer.
§ Follows up with customers in a timely manner.
§ Approaches problems with curiosity and open-mindedness.
§ Picks up on/adapts to different or new ways of doing things.
§ Builds networks to increase personal effectiveness.
§ Engages others in own work by demonstrating a sense of optimism, ownership and commitment.
§ Provides a sound rationale to gain support for ideas and/or recommendations.
§ Links ideas to needs and benefits.
§ Sets high standards for own performance.
§ Asks questions to clarify assignments and priorities as needed.
§ Gathers data to evaluate processes and programs.
§ Takes the initiative to resolve routine problems and understands when issues should be escalated.
§ Stays focused on most important work activities, even when distractions occur.
§ Upholds all of McDonald's Standards of Business Conduct
§ Builds strong working relationships with Franchisee's based on trust and mutual accountability.
§ Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the situation and the existing relationship.
Business Results (QSC/Sales/People/Profit )
§ Protects the McDonald's brand by ensuring their restaurants meet McDonald's QSC, food and restaurant safety standards.
§ Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.
Franchise Business Consultant