McDonald's Oracle EBS or BI Global Financial Systems Support Manager in Oak Brook, Illinois


Job Description:

This is a position will work with an managed service provider to support multiple packaged and custom applications and technologies including Oracle e-Business Suite and OBIEE. The position will manage the support process and procedures, track progress of various tickets and assist with production support activities across all support activities. As a support manager the position will be expected to attend meetings with the service provider and also conduct status meeting with all levels of end users. Communication skills are critical and you must be able to work effectively and efficiently with various teams (internal and external).

Requisition Number:



United States

EOE Statement:

McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type:


Minimum Requirements:


• Bachelor’s Degree in technology related area (ex. IT, IS)

• Minimum of 7 years experiences working with Oracle EBS or BI Applications (of which at least 3 years have been spent supporting Oracle EBS applications)


• Solid Project Management skills

• Experience working with a managed service provider

• Financial systems experience a plus






The role expects the resource to perform the following functions:

  • Interact with business, functional and technical teams on a regular basis

  • Continuously improve of support & minor enhancement processes and procedures with service provider

  • Track, review and reporting on ticket progress and adherence to CPIs and KPIs

  • Interpret, explain and document changes in process requirements into ITSM process documents

  • Work with IT teams to gather and review minor enhancement estimates

  • Provide traceable milestones/ETAs to customers on tickets (build project plan when needed)

  • Ensure RCA is completed on time and follow through on ETAs for action items to ensure permanent resolution is completed on time.

  • Monitor progress on tickets and responsible for on time delivery to customer by involving McDonalds SME teams as necessary

  • Assist QA team with testing and review test strategy to ensure completeness

  • Work with EBS functional support team on production incidents and adhere to SLA guidelines set within team

  • Translate goals into actions for the team

Job Title:

Oracle EBS or BI Global Financial Systems Support Manager


Oak Brook