McDonald's Director -- Strategic Partner Governance in Oak Brook, Illinois


Job Description:

McDonald's Corporation, one of the World’s most recognized brands, is growing. As part of our direction to deploy technology faster than ever in all markets around the role, we are looking for a Director for Strategic Partner Governance. In this role, the selected person will be responsible for overall relationship management with McDonald's IT Portfolio of Service Providers, including integration with the retained functional organizations. They will lead the portfolio management for IT and oversees the effectiveness of the VMO within IT and across McDonald’s

Requisition Number:



United States

EOE Statement:

McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.,McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type:


Minimum Requirements:


• Bachelor degree in Business Administration, Operations Management, or related field is required. Master’s degree (MBA) is preferred.

• 10 – 15 years’ experience in business, I.T. operations and/or vendor management

• 6+ years’ experience managing projects in a complex environment

• 4+ years’ experience building and leading a team


• Effective strategy development and execution experience

• Demonstrated program management experience including outsourcing contract management

• Understanding of benchmarking and performance management processes and techniques

• Strong knowledge of contract and procurement best practices

• Ability to deal with vendors and contractors who provide technology services and goods

• Ability to set clear objectives and measures and monitor progress and results against these measures

• Demonstrated critical thinking skills and ability to quickly create focus on the most important issues

• Excellent interpersonal skills including teamwork, issue resolution, negotiation, and customer relationship management

• Experience in developing and executing plans, meeting deadlines and operating under time constraints

• Proven ability to influence change with a focus on service delivery and financial results

• Excellent communication skills including the ability to present business and technical issues, ideas, and recommendations in verbal, written, and presentation formats

• Ability to work across multiple cultures both internally and externally






• Senior level position responsible for overall success of outsourcing relationship(s)

• Leads the IT VMO portfolio management program of service provider(s)

• Takes the lead relationship role in interfacing with service provider(s)

• Accountable for the McDonald's IT (outsourcing) services portfolio, ensuring consistent disciplines are established to oversee all service providers (segmentation of vendors: Strategic, Major, Niche, Commodity)

• Facilitates the engagement of key executives in the governance process for Service Providers, including the facilitation of key decisions related to agreements

• Works in a matrixed environment with Sourcing, Procurement and other groups to manage the sourcing lifecycle appropriately (defining transition management roles and steady state governance) and outlines the handoffs required for VMO

• Defines and executes on the VMO strategy on behalf of McDonald’s

• Defines and executes the IT portfolio risk management program for Vendors to comply

• Facilitates formal governance meetings and interactions between the Service Providers and McDonald's stakeholders

• Manages a team that:

o Executes contractual changes with appropriate engagement from executive / key stakeholders

o Executes changes and/or additions to contract documents (such as SOWs)

o Leads the development of the portfolio scorecard / supplier view of performance (Executive, Functional, Operational reporting)

o Manages critical disputes, involving appropriate executives and key stakeholders as appropriate

o Proactively works with key functional stakeholders to support effective resolution of operational issues at the lowest level

o Facilitates resolution or escalation of critical issues, contract disputes, and significant performance problems on behalf of the program

o Ensures McDonald's is educated regarding contractual obligations and monitors compliance to the obligations under the outsourcing agreements

o Manages the contract benchmarking and renewal process, with appropriate engagement from the stakeholders

o Reviews and approves the service invoice formats

o Validates invoices against contract cost and clauses to ascertain whether the set milestones have reached

• Has responsibility for career-pathing, training and communication to the Governance team and other functional stakeholders

Job Title:

Director -- Strategic Partner Governance


Oak Brook