McDonald's Operations Consultant in Louisville, Kentucky

Job Title Operations Consultant

Job Description

IndeedMCD

*LI-RM

Consults to an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including Owner/Operators, Field Service Managers, McOpCo Operations Managers/Area Supervisors, Restaurant teams and Customers.

This position is based in Louisville, KY.

Responsibilities

Operator Relationships

  • Builds strong working relationships with Owner/Operators based on trust and mutual accountability.

  • Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the situation and the existing relationship.

  • Acts as an advocate for the Owner/Operator and the Company, insuring that both points of view are clearly communicated and understood.

  • Demonstrates ownership and accountability by consistently observing restaurant operations, providing feedback and taking action in critical situations.

  • Rewards and recognizes their Owner/Operators and Management Teams (e.g., nominate for various regional/company awards).

  • Working together with the Field Service Manager, organizes and conducts the process whereby an Operator Business Meeting is conducted annually or according to Regional practice.

  • Offers feedback, may prepare and assemble information, and provides recommendations on growth and rewrite status during the Annual Operator Review to the Field Service Manager based on the 5 national standards.

Business Results

  • Protects the McDonald's brand by ensuring their restaurants meet McDonald's QSC, food and restaurant safety standards.

  • Conducts ROIP assessments within assigned Owner/Operator and McOpCo restaurants and consults with Owner Operators/Operations Managers/Area Supervisors/Restaurant Managers in developing agreed upon action plans to address priority system opportunities.

  • Identifies priority Owner/Operators and restaurants based on QSC, sales, people, profit potential.

  • Consults and is accountable for working shoulder-to-shoulder with each Owner/Operator to improve the execution of the 12 restaurant systems and to deliver short- and long-term business results (QSC, sales, people and profit).

  • Recommends and coordinates the assistance of regional support staff and peers to optimize business results, when appropriate (e.g. construction, controller, real estate, training, HR, marketing, technology, and other Subject Matter Experts).

  • Uses all information available in the consultant's toolbox (e.g. FFS, MART, R2D2 analysis, Questing, ROIP data, mini-market) to optimize restaurant potential.

  • Assists the Owner/Operators in developing and executing reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc.

  • Proactively provides recommendations to Owner/Operators on how to take advantage of opportunities to improve business results (e.g., new initiatives, upgrading equipment, new technology advantages)

  • Ensures that restaurants properly execute Local Store marketing (LSM), national and co-op promotions, and the execution of new products and processes, including new product training and implementation.

People

Champions the McDonald's the People Promise by personally demonstrating, consulting and following-up on the 5 people drivers to gain commitment from Owner/Operators.

  • Resources to get the job done

  • Values and Leadership behaviors

  • Competitive Pay and Benefits

  • Learning, development and personal growth

  • Consults with Owner/Operators to facilitate understanding and buy-in of People Review results.

  • Reinforces importance of restaurants having the right staff (through quality hiring and retention) to maximize sales potential.

  • With the Owner/Operators, conducts hiring needs analysis and training needs analysis of staff.

  • Consults on effective recruiting, interviewing, and selection of all managers.

  • Knows and educates Owner/Operators on all appropriate HR policies, labor laws, security and safety procedures. Consults with Owner/Operators to prevent labor relations issues.

  • Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.

Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant.

Minimum Requirements 3 years consulting experience in the QSR industry.

Country United States

State Kentucky

City Louisville

Requisition Number 4914BR

EOE Statement McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.